Contact Information

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For any questions relating to orders, payments, shipping, returns, refunds, invoicing, warranties or customer support, you can contact CNobre Store Portugal using the following details:

Customer Support

CNobre Store Portugal aims to respond to contact requests as quickly as possible. To help us identify and process your request, please always provide the order number and the name used for the purchase, where applicable.

Returns, Exchanges and Complaints

Before sending any item for a return, exchange, warranty claim or complaint, please first contact our customer support team using the email address or WhatsApp number shown on this page.

After receiving the relevant instructions, items should be sent to:

CNobre Store Portugal
Rua de Nossa Senhora de Oliveira, n.º 346
2205-679 Tramagal
Abrantes
Portugal

Please do not send items without contacting us first, as we need to correctly identify the order, the customer and the reason for the shipment.

Electronic Complaints Book

Under the applicable legislation, consumers may submit a complaint through Portugal's Electronic Complaints Book:

www.livroreclamacoes.pt

Alternative Consumer Dispute Resolution

In the event of a consumer dispute, the consumer may contact the following Alternative Consumer Dispute Resolution entity:

CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

Website: www.cniacc.pt
Address: Rua D. Afonso Henriques, n.º 1, 4700-030 Braga
Telephone: +351 253 619 107
Call to a Portuguese fixed network
Email: geral@cniacc.pt

Consumers may also consult the official and up-to-date list of Alternative Consumer Dispute Resolution entities on the website of Portugal's Directorate-General for Consumers:

www.consumidor.gov.pt

Important Information

• The Electronic Complaints Book allows formal complaints to be submitted in accordance with the applicable legal requirements.
• Alternative consumer dispute resolution is a separate mechanism handled by the competent ADR entities.
• For matters concerning orders, returns, refunds, exchanges or the statutory guarantee, we recommend contacting our customer support team first.

CNobre Store Portugal — Direct contact, clear support and commitment to consumers.