FAQs & Customer Support
FAQ & Customer Support
Frequently Asked Questions
What is the processing time?
Orders confirmed by 12 PM usually ship on the same business day; after that time, they ship on the next business day.
What is the delivery time?
Mainland Portugal: 24–48 business hours. Islands: may take a few extra days, as it goes by sea and depends heavily on each island.
How much is shipping?
Calculated at checkout; campaigns may offer free shipping above a certain value.
How do I receive tracking information?
Via email/SMS after dispatch. The link allows you to track the status.
Are the items original?
Yes, origin verified with official brands and distributors.
Can I cancel the order?
If it hasn't been shipped yet, you can cancel. Contact us as soon as possible.
Portugal Continental
Espanha Continental
Portugal Ilhas (Madeira & Açores)
O valor final dos portes (quando aplicável) aparece sempre antes do pagamento.