FAQ & Customer Support
FAQ & Customer Support
Frequently Asked Questions
How long does order processing take?
Orders confirmed by 12:00 usually leave on the same business day; orders confirmed after that time normally leave on the next business day.
How long does delivery take?
Mainland Portugal: usually 24–48 business hours after dispatch. Madeira and the Azores take longer because shipments travel by sea and timing varies by island.
How much is shipping?
Shipping is calculated at checkout. Promotional campaigns may include free shipping above a specified order value.
How do I receive tracking information?
Tracking is sent by email or SMS after dispatch.
Are the products authentic?
Yes. We source through trusted brands and distributors and sell authentic products.
Can I cancel my order?
If the order has not yet been dispatched, cancellation may still be possible. Contact us as quickly as possible.
How do exchanges and returns work?
Returns can be requested within 14 days, subject to the applicable conditions. Sealed products must remain unused and in their original condition.
I received a damaged item. What should I do?
Take clear photos of the parcel and product and contact us as soon as possible so we can assess the situation.
Which payment methods do you accept?
Apple Pay, Google Pay, Mastercard, Visa, Shop Pay, PayPal, Multibanco, MB WAY, Bizum, bank transfer, Revolut, Cofidis Pay and Klarna. Payments are processed securely.
Can you issue an invoice with a Portuguese tax number (NIF)?
Yes. Add the NIF at checkout or request it after purchase.
Do you offer gift wrapping?
It may be available during selected periods or campaigns. Please confirm availability before completing your order.
