Shipping & Returns
Shipping & Returns
Request a return or exercise your right of withdrawal
To request a return, request cancellation of an order or exercise the right of withdrawal, use the electronic form below. The request can be submitted without signing in.
Request a return or exercise the right of withdrawalYou can also contact us by email at suporte@cnobre-store.com.
Customers with a registered account can also start return or cancellation requests directly at account.cnobre-store.com.
Shipping Information
Orders are normally dispatched within 24–72 business hours after payment confirmation for Mainland Portugal.
For Madeira and the Azores, orders are sent by sea, and delivery may take between 8 and 30 business days.
After dispatch, you will receive tracking by email or SMS.
- Mainland Portugal: estimated delivery within 24–72 business hours after dispatch.
- Madeira and the Azores: sea shipping, estimated at 8–30 business days.
- Shipping costs: shown at checkout before payment.
- Tracking: sent automatically after dispatch.
Exchanges, Returns and Right of Withdrawal
We accept return or withdrawal requests up to 14 days after receipt of the order, under the legally applicable terms.
For a return to be accepted, the item must be new, sealed, unused and in its original packaging, except in confirmed cases of an incorrect product, damaged product or lack of conformity.
For health protection, hygiene and product preservation reasons, sealed items whose seal, protective film, tamper-evident protection or protective packaging has been removed after delivery may not be accepted for return where legally applicable.
- Time limit: up to 14 days after receipt of the order.
- Conditions: new, sealed and unused product in its original packaging.
- How to start: use the form at revogacao.cnobre-store.com or email suporte@cnobre-store.com.
- Return costs: unless the issue is attributable to CNobre Store, involves an incorrect or damaged product, or another legal provision applies, direct return costs are borne by the customer.
Photos for Damage, Error or Return Assessment
To correctly assess requests involving a damaged product, an incorrect item or a return, CNobre Store may request clear photographs.
- Photo of the complete product;
- Photo of the product box/packaging;
- Photo of the seal, protective film or tamper-evident protection;
- Photo of the outer shipping packaging;
- Photo of the shipping label, where applicable;
- Photos of any visible damage.
If an order is damaged in transit, we recommend contacting CNobre Store as soon as possible and sending photos of the packaging and product to assist the assessment with the carrier.
Frequently Asked Questions
When is my order dispatched?
Normally within 24–72 business hours after payment confirmation, except during high-volume periods, campaigns or exceptional logistics situations.
Do you deliver to the islands?
Yes. Deliveries to Madeira and the Azores are made by sea, with estimated delivery times of 8–30 business days.
How are shipping costs calculated?
The shipping amount is shown at checkout before payment. Promotional campaigns may include free shipping.
How do I track my order?
After dispatch, a tracking link is sent automatically by email or SMS.
I want to exchange, return or exercise my right of withdrawal. What should I do?
Use the electronic form at revogacao.cnobre-store.com or email suporte@cnobre-store.com.
I received a damaged or incorrect item
Send clear photos of the product, packaging, shipping label and visible damage to suporte@cnobre-store.com. CNobre Store will assess the situation.
