Shipping & Returns
Shipping & Returns
Orders are usually dispatched within 24–72 business hours after payment confirmation, for mainland Portugal.
For Madeira and the Azores, orders are shipped by sea freight, and delivery times may vary between 8 to 30 business days.
After dispatch, you will receive a tracking number via email or SMS to monitor your delivery.
We accept returns up to 14 days, provided the item is new, sealed, and in its original packaging.
Shipping Information
- Delivery times: 24–72 business hours in mainland Portugal; Madeira and the Azores between 8 to 30 business days, by sea freight.
- Shipping costs: displayed at checkout before payment. During specific campaigns, free shipping may be offered.
- Tracking: automatically sent after the order is dispatched.
Exchanges & Returns
- Period: up to 14 days after receiving the order.
- Conditions: product new and sealed, with no signs of use and in original packaging.
- How to start: contact us via WhatsApp or email.
Frequently Asked Questions
When is the shipment made?
Normally up to 24–48 business hours after payment confirmation, except during periods of higher volume (e.g., campaigns and Christmas season).
Do you deliver to the islands?
Yes. Deliveries to Madeira and the Azores are made by sea freight, with estimated times between 8 to 30 business days.
How are shipping costs calculated?
The shipping cost is displayed at checkout before payment. During promotional campaigns, free shipping may apply.
How do I track my order?
After dispatch, you will automatically receive a tracking link via email or SMS.
I want to exchange or return an item
Contact us within 14 days of receipt. The item must be sealed, unused, and in its original packaging.
I received a damaged item
If the order arrives damaged, please send us photos of the packaging and the product within a maximum of 48 hours so we can resolve the situation.